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Returns policy

Emergency Lights Unlimited is deeply committed to providing superior customer service. We proudly offer one of the most flexible return policies in the industry: a 70-day no-hassle return/ merchandise exchange policy. That means that for 70 days, returns are accepted or items can be exchanged with no questions asked so long as the merchandise is still in its original condition (i.e. with all accessories in ts original packaging). Please note: due to the nature of custom products, they can not be returned.

Have 70 days passed already, but you would still like to return a product? Please contact us and we will see what we can do for you.

Interested in returning or exchanging an item? If so, simply contact us via phone or email to receive authorization and send the product, along with your receipt and order number, to:

Emergency Lights Unlimited Returns

5307 New Utrecht Ave., 2nd FLR

Brooklyn, NY 11219

 

Please note that RMA# on the box is required

Please note that the refund does not include shipping costs and that Emergency Lights Unlimited is not responsible for any returned items lost in transit


I have returned my product as per the instructions above. Now what? A full refund will be issued within two business days after the returned item is received. However, it may take 3-4 days for the refund to appear on your billing statement.